Parks & Recreation

Customer Satisfaction Survey

The Parks and Recreation Department strives to provide the best service to our customers and we welcome comments from you that will help us achieve this goal and improve our services. Please assist us in evaluating and improving our program(s) and/or facilities by answering the questions below.

First, which facility(ies) and/or program(s) do you wish to comment upon?
Facility(ies)   Program(s)
1. Have you ever participated in any of our program(s) before?
Yes   No
2. Are you a Wethersfield resident?
Yes   No	If not, what town?
3. How did you find out about the program(s)?
Newspaper  Flyers  Contacting Office  Department Brochure		Word of Mouth  Web Site  Other
4. Which categories most influenced your decision to participate in the program(s)? (May select more than one.)
Convenient time  Instructor  Reputation of classes  Not offered elsewhere		Quality of facility  Good value for the money  Other
5. How did we do? Please rate the following.
Excellent Very good Good Fair Poor A.  Customer Service B.  Facility C.  Equipment D.  Instruction E.  Staff F.  Overall Experience G.  Met Expectations
6. Would you re-register for the program(s) based on your experience?
Yes   No
7. Would you recommend the program(s) based on your experience?
Yes   No
8. What did you particularly like about the program(s). Please specify program(s).
9. What other program(s) would you would like to see offered?
10. What changes would you like to see made? Please specify program(s).
11. Would you be willing to pay more for programs if price hikes were necessary due to increased service costs?
Yes   No
12. If yes, how much of an increase would you be willing to pay? Please specify program.
13. Do you have Internet service?
Yes   No
14. If yes, do you visit the Town web site?
Town Government Information   Recreation Information   Both
15. What additional information would you like to see presented on the town web site pertaining to government information or recreation programs/facilities?
16. Would you like to see more town maps on the web site? If so, what kind of information would you like shown?
17. Age and gender of participant(s). Please select age and gender of each participant.
Age...<1123456789101112131415161718192021222324252627282930313233343536373839404142434445464748495051525354555657585960616263646566676869707172737475767778798081828384858687888990919293949596979899100 Gender...MaleFemale Age...<1123456789101112131415161718192021222324252627282930313233343536373839404142434445464748495051525354555657585960616263646566676869707172737475767778798081828384858687888990919293949596979899100 Gender...MaleFemale Age...<1123456789101112131415161718192021222324252627282930313233343536373839404142434445464748495051525354555657585960616263646566676869707172737475767778798081828384858687888990919293949596979899100 Gender...MaleFemale		Age...<1123456789101112131415161718192021222324252627282930313233343536373839404142434445464748495051525354555657585960616263646566676869707172737475767778798081828384858687888990919293949596979899100 Gender...MaleFemale Age...<1123456789101112131415161718192021222324252627282930313233343536373839404142434445464748495051525354555657585960616263646566676869707172737475767778798081828384858687888990919293949596979899100 Gender...MaleFemale Age...<1123456789101112131415161718192021222324252627282930313233343536373839404142434445464748495051525354555657585960616263646566676869707172737475767778798081828384858687888990919293949596979899100 Gender...MaleFemale
The following questions are optional. However, they will help us in future planning to identify users' needs.
18: Family Income:
Select... Less than $10,000 $10,001 - $20,000 $20,001 - $40,000 $40,001 - $60,000 $60,001 - $80,000 Greater than $80,000
19. Would you like a member of the staff to contact you?
Yes   No
Name		Telephone Number		E-Mail Address

Please submit only once.

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